We (Eastgate Shopping Centre) currently have pages and profiles across a number of social media platforms, such as Facebook, Instagram, and Twitter.
Content
The content on these social media platforms is primarily to engage with the Centre’s community and drive footfall to Eastgate and its retailers.
Our social media channels are a marketing tool and are currently managed by Eastgate’s Digital & Marketing Executive.
Social media competitions
We run a number of competitions on social media, and all of our followers are more than welcome to enter (excluding Eastgate Shopping Centre employees, their immediate family, or any person or company associated with the draw.)
Winners are selected at random. Prizes are to be collected from the Centre and will be available from the Centre Management suite on level 5 the day after the winner of the competition is drawn (Centre Management is open Monday – Saturday). With permission, we may use the competitions winner photo for social media, on the Eastgate Shopping Centre website, or in the press.
We reserve the right to modify or withdraw, (temporarily or permanently) any prize draw on social media.
The management reserves the right to disqualify any entrant to any competition which it considers has used improper technical means to enter.
No cash alternative to the prize will be offered and the prizes are not transferable. Prizes are subject to availability and we reserve the right to substitute any prize with another of equivalent value without giving notice.
Management and monitoring
Our social media accounts are managed during office hours – Monday to Friday (9.00 am until 5.30 pm).
We aim to respond to contact made on these platforms within 48 hours. However, if your query is more urgent, you can always call the centre on 01463 226457 or stop by the Management Suite which is located on level 5 (directly above Ernest Jones).
Social media moderation
We encourage our customers to visit our social media pages and engage with them. However, we reserve the right to delete posts in circumstances where they could be deemed offensive to others.
Our social media interaction
Eastgate’s accounts interact with other users on social media, usually by following, sharing or liking content.
We keep our following to a minimum, and usually only to those we have in our local network or wider partnerships. This is so we can closely monitor for information that may be of importance to our current or future customers.
Please note that even though we follow or like someone, it does not mean we endorse them or their views.
Where possible we will retweet, share, comment on or react to posts that we consider relevant to our audience. This may also include wider national campaigns or events.