Fat Face - Crew Team Lead

As a Crew Team Lead, you’ll be part of the management team, playing a key role in the smooth and safe running of the store. You’ll support and develop the team, ensure excellent customer service, and drive strong commercial performance. With your leadership and enthusiasm, you’ll help create an engaging, inspiring environment for both colleagues and customers.

Role Responsibilities

Always provide exceptional service utilising your knowledge to help our customers find the best products to suit them for in-store and multi-channel sales

Resolving all customer issues effectively at the store level in a timely and positive manner

Efficient and attentive service at the tills – processing POS and thanking customers

Building Loyalty and ‘Customers for Life’ through opt-in at the POS

Ability to delegate and demonstrate tasks to the team members, alongside the daily running of the store

Understand the commercial aspects of the retail business, eg, reading reports, analysing data and making decisions

Ensure the store is set to visual guidelines, contributing to company standards through product presentation, replenishment, store housekeeping and seasonal launches or sale set-ups

Safeguard the business through ensuring full compliance of policy, procedures, loss prevention and health & safety in the absence of management

Keeping up to date with company products, activity and promotions and implementing changes when required

Hours – 24hrs per week, Mostly 9-6 Wed -Fri with overtime to cover management absence.

ROP – £12.54

Starting – 23rd November 2025

For more information or to apply, click here