Assistant Store Manager

About The Fragrance Shop

Established in 1994, The Fragrance Shop is known for its passionate and innovative nature within the fragrance industry, and we are the UK’s largest, independent fragrance retailer. Our aim is to create mainstream and luxury fragrance, which is affordable and accessible for all, and we showcase over 130 luxury Fragrance brands in our stores 200+ nationwide and online.

Role Overview:

Responsible for helping the Store Manager manage the store by providing excellent customer service whilst ensuring sales are maximised at every opportunity and establishing efficient methods of operation. This position is hands-on and will play a pivotal part in staff training and development.

Responsibilities:

Help to manage a team of consultants by training, coaching, delegating and empowering them to provide excellent customer service.

Take a lead role in resolving customer questions and queries.

Following guidelines, ensure that all products are presented/displayed to their best advantage.

Ensure that all products are correctly coded, priced and accurate POS is used.

Actively promote the company and role in the local marketplace.

Continue to develop self and role by studying relevant training materials and store information.