Fat Face at Eastgate has a vacancy for a Crew Team Lead
Permanent Part-time 24 hours
As a Crew Team Lead, you’ll be part of the management team, playing a key role in the smooth and safe running of the store. You’ll support and develop the team, ensure excellent customer service, and drive strong commercial performance. With your leadership and enthusiasm, you’ll help create an engaging, inspiring environment for both colleagues and customers.
Role Responsibilities
- Always provide exceptional service utilising your knowledge to help our customers find the best products to suit them for in-store and multi-channel sales
- Resolving all customer issues effectively at the store level in a timely and positive manner
- Efficient and attentive service at the tills – processing POS and thanking customers
- Building Loyalty and ‘Customers for Life’ through opt-in at the POS
- Ability to delegate and demonstrate tasks to the team members, alongside the daily running of the store
- Understand the commercial aspects of the retail business, eg, reading reports, analysing data and making decisions
- Ensure the store is set to visual guidelines, contributing to company standards through product presentation, replenishment, store housekeeping and seasonal launches or sale set-ups
- Safeguard the business through ensuring full compliance of policy, procedures, loss prevention and health & safety in the absence of management
- Keeping up to date with company products, activity and promotions and implementing changes when required
Hours – 24hrs per week, Mostly 9-6 Wed -Fri with overtime to cover management absence.
ROP – £12.54
Starting – 23rd November 2025
For more information or to apply, click here