Facilities & Services

Click & Collect

You Click on your phone, tablet, or laptop, and then Collect from Eastgate Shopping Centre - it's that simple! Many of our stores now offer a Click & Collect service which offers all the benefits of shopping online, but with the added convenience of picking up your shopping at a time convenient to you. Please contact all stores directly if you have any queries regarding the service.

Public Toilets & Baby Changing

There are two sets of public toilets within Eastgate Shopping Centre. These are located in the Upper Mall (Level 5) directly above Ernest Jones, and the Lower Mall (Level 3) down the corridor adjacent to Cafferys Designerwear. Both sets of public toilets include Mother & Baby rooms and accessible toilets for people with disabilities - the link bridge to Morrison’s supermarket on Level 4 provides further accessible toilets. To gain access to the accessible toilets, please press the intercom outside the toilet to connect to Eastgate's security team.

Shopmobility Highland

Shopmobility Highland is a registered charity (charity no. SC022861) offering the daily loan of mobility scooters, power chairs, wheelchairs, and rollators for persons of all ages with long or short term mobility problems. This service helps give people who have limited mobility or visual/hearing impairments access to shops within Eastgate and throughout the City Centre. 

Shopmobility is located in the main lift lobby of Falcon Gallery Car Park on level 2. Falcon Gallery Car Park can be accessed from Millburn Road, next to Morrison’s. As well as being located close to Shopmobility, disabled parking bays can be found near all of our lifts within Falcon Gallery and Eastgate car park.

Adjacent to Shopmobility is The Lachie Smith Room. Recognised by Changing Places (a national consortium campaigning to provide fully accessible toilet facilities), the facility, which includes a Paris toilet, is the only one of its kind in the City.

For further information about Shopmobility Highlands or if you would like to use the service, please call 01463 717624, email: invshopmo@talktalkbusiness.net, or visit their website.

First Aid

Members of our Security Team are first aid trained. Rest assured, you will be taken care of in the unlikely event of an accident or emergency.

ATMs

Cash machines are located adjacent to Jammy Piece on level 4 (Notemachine), adjacent to New Look at the Centre's Millburn Road entrance on Level 3 (Notemachine), outside Royal Bank of Scotland on Level 4 (RBS), or adjacent to Marks and Spencer's on Level 3 (Notemachine).

Lost & Found 

Any lost property found in the malls is handed into our Security Office on level 5 (directly above Ernest Jones). So if you've lost something, try here first or give us a call on 01463 226457 and press one for lost property. We keep lost property for one week, before handing it in Police Station at Burnett Road. Please check with individual retailers and eateries if you think your property was lost on their premises.

Photo Booths

Say cheese! If you need to have passport photographs taken, Eastgate has seven booths strategically placed around the Centre. These can be found adjacent to the public toilets on level 5, adjacent to EE/customer lifts on level 4, in the public toilet corridor on level 4, and on the bridge link heading towards Morrisons supermarket. Starting from £9.99, Timpson on level 4 also provides high-quality instant photos that are suitable for passports and ID cards. Pop by - it only takes 2-3 minutes!

Bureau De Change

Get ready for your travels at Eastgate! Bureau De Change facilities are available in-store at M&S. Tui will also be able to offer the service from July 2021.

Wi-Fi

Free Wi-Fi is available for all customers visiting Eastgate. To access the service, check that Wi-Fi is enabled on your device, select 'Eastgate Free Wi-Fi' from the list of available networks, and follow the simple registration process. 

Car Hire

Need a car? Explore the beautiful Scottish Highlands with car hire from Europcar. Located at the Centre Falcon Square Entrance, the Europcar service desk will help make your travels a breeze. If you would like to make a booking, please call: 0371 384 2613 or visit their website.

Car Valeting 

Thanks to The Car Wash Company, the market leader in hand car washing and valeting, you can come back to a gleaming vehicle after spending the day shopping at Eastgate. Prices range from £7.95 to £55.95. This service is open Monday to Saturday from 9:00 am to 5:00 pm, and 10:00 am - 4:00 pm on Sundays and Bank Holidays. you can find The Car Wash Company on level two of Falcon Gallery car park and level 3 of Eastgate car park.

Island Delivery

Simply drop off your shopping at the Centre Management office on Level 5 (directly above Ernest Jones) and Woody's Express Parcels will deliver your shopping back to your Island front door (Uist, Lewis or Harris). Up to three boxes, measuring H34cm, W44.5cm & L66cm, of purchases made at Eastgate can be filled for only £12.00. Payable by cash, this service is available Monday – Saturday, 9:00 am – 5:00 pm. Please note that the exact amount of change is required.

If you are looking to visit Inverness from the Western Islands of Scotland, The Travel Company Edinburgh offers an exclusive shopping package. Available all year round, the standard package starts from £271pp and includes return flights from Stornoway to Inverness, plus a one-night stay at a 4* City Centre hotel with breakfast. A £50 voucher to spend here at Eastgate is also included. If you would like to find out more, please click here.

Noah's Ark Clock

With direct family links to the oldest clockmakers in the world, Eastgate's automation clock depicting Noah's Ark was assembled by Suffolk clockmakers Haward Horological Ltd - a father and son business. A proud feature, it was installed when the Centre was built in 1983. 

The clock, which has kept kids enthralled and entranced for generations, bursts into life every hour on the hour: a door opens, objects move, figures become animated and the chimes ring out familiar animal-themed tunes. The tunes include; The Ugly Duckling, Rudolph the Red Nose Reindeer, Run Rabbit Run, Bah Bah Black Sheep, Little Donkey, and Mud Mud. At the stroke of midday, the clock is at its most lively with an extended display.

Due to its age, some of the delicate mechanisms can sometimes be temperamental. If you are making a special trip to the Centre to see the clock, please give us a call on 01463 226457 to make sure it is working.

Mall Map & Store Guide

You can find your favourite shops, eateries, and services in a flash! Wherever you want to go, our Mall Map & Store Guide will show you the way.

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