Facilities & Services

Click & Collect

Many of our stores offer Click and Collect which means you can purchase your items online and pick them up from the store at a time that is convenient for you. Collecting your items from the Eastgate store means you don’t have to wait in for a delivery and if you’re not happy with the item or want to try a different size or style you can return it immediately.

For more information about Click and Collect services for a particular brand please contact the store directly.

Baby Changing & Accessible Toilets

There are two sets of public toilets within Eastgate Shopping Centre. These are in the upper mall in phase one of the Centre (above Ernest Jones) and the lower mall next to the food court. Both sets of public toilets include mother & baby rooms and accessible toilets for people with disabilities.

In addition, the link bridge to Morrison’s supermarket provides further accessible toilets for people with disabilities. There is an intercom outside which will connect to the security department for any disabled person to use.


Shopmobility Highland is a registered charity (charity no. SC022861) offering the daily loan of mobility scooters, power chairs, wheelchairs and rollators for persons of all ages with long or short term mobility problems. This helps to give people who have limited mobility, long or short term, or visual/hearing impairments access to shops and use of other facilities in their city centre.

The facility also includes a Pamis toilet (The Lachie Smith Room). Recognised by Changing Places (a national consortium campaigning to provide fully accessible toilet facilities), the facility is the only one of its kind in the city.

Where to Find Us

Shopmobility is located at Falcon Gallery Car Park, level 2. The Falcon Gallery Car Park can be accessed from Millburn Road, next to Morrison’s. Disabled parking bays are located close to Shopmobility and near lifts within the car parks. 

T: 01463 717624
E: invshopmo@talktalkbusiness.net

For more information about Shopmobility please visit our Store page


Cashpoint machines are located by Subway (Clydesdale), Food Court (Notemachine), RBS and Marks and Spencer's (Clydesdale Bank).

Lost & Found

Any lost property in the Centre is handed into our security office on the fifth floor above Ernest Jones, so try here first if you've lost something or give us a call on 01463 226457 and ask for lost property. Any lost property we find in the centre is kept here for one week before we hand it into the Police Station at Burnett Road.

Free Wi-fi

Free Wi-Fi is available for shoppers at Eastgate Centre through Inkspot. To access the service, check that Wi-Fi is enabled on your device and select 'Eastgate Free Wi-Fi' from the list of available networks and follow the simple registration process. Open your internet browser and Eastgate’s landing page should appear.

Car Hire with Europcar

Explore the beautiful Scottish Highlands with car hire from Europcar. Located Falcon Square Entrance, Europcar hire will help make your travels a breeze.

If you would like to book a car hire please visit the Europcar desk on the mall, or call 0871 384 9950. You can also make a booking via Europcar website  www.europcar.co.uk/

Car valeting 

Come back to a gleaming vehicle after a day’s shopping at Eastgate Shopping Centre, thanks to The Car Wash Company – one of the largest eco-friendly car valeting operations. Prices range from £7.95 to £29.95.

Open from 9am to 5pm Mon-Sat, 10am-4pm Sun and Bank Holidays. Car valeting is located at Falcon Gallery Car Park level two and Eastgate Car Park level three. 

Island Delivery

Simply drop off your shopping at the Centre Management Suite on Level 5 and Woody's Express Parcels will deliver your shopping back to your Island front door (Uist, Lewis or Harris). 

Up to three boxes, measuring H34cm, W44.5cm & L66cm, of purchases made at Eastgate can be filled for only £12.00

Payable by cash, this service is available Monday – Saturday, 9:00 am – 5:00 pm. Please note that the exact amount of change is required.

Eastgate Shopcations

To minimise planning time (maximising shopping time), The Travel Company Edinburgh has launched an exclusive shopping package tailored to those looking to visit Inverness from the Western Islands of Scotland.

Available all year round, the standard package is available from £271pp and includes return flights from Stornoway to Inverness, plus a one-night stay at a 4* City Centre hotel with breakfast. A £50 voucher to spend here at the Shopping Centre is also included. 

If you would like to find out more, please click here.

Point of Interest - Noah's Ark Clock

With direct family links to the oldest clockmakers in the world, Eastgate's automation clock depicting Noah's Ark was assembled by Suffolk clockmakers Haward Horological Ltd - a father and son business. A proud feature, it was installed when the Centre was built in 1983. 

The clock, which has kept kids enthralled and entranced for generations, bursts into life every hour on the hour: a door opens, objects move, figures become animated and the chimes ring out familiar animal-themed tunes.

The tunes include; The Ugly Duckling, Rudolph the Red Nose Reindeer, Run Rabbit Run, Bah Bah Black Sheep, Little Donkey and Mud Mud. At the stroke of midday, the clock is at its most lively with an extended display.

Due to its age, some of the delicate mechanisms can sometimes be temperamental. If you are making a special trip to the Centre to see the clock, please give us a call on 01463 226457 to make sure it working.

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