Click & Collect

Many of our stores offer Click and Collect which means you can purchase your items online and pick them up from the store at a time that is convenient for you. Collecting your items from the Eastgate store means you don’t have to wait in for a delivery and if you’re not happy with the item or want to try a different size or style you can return it immediately.

For more information about Click and Collect services for a particular brand please contact the store directly.

Baby changing and accessible toilets

There are two sets of public toilets within Eastgate Shopping Centre. These are in the upper mall in phase one of the Centre (above Ernest Jones) and the lower mall next to the food court. Both sets of public toilets include mother & baby rooms and accessible toilets for people with disabilities.

In addition, the link bridge to Morrison’s supermarket provides further accessible toilets for people with disabilities. There is an intercom outside which will connect to the security department for any disabled person to use.


Shopmobility Highland is a registered charity (charity no. SC022861) offering the daily loan of mobility scooters, power chairs, wheelchairs and rollators for persons of all ages with long or short term mobility problems. This helps to give people who have limited mobility, long or short term, or visual/hearing impairments access to shops and use of other facilities in their city centre.

The facility also includes a Pamis toilet (The Lachie Smith Room). Recognised by Changing Places (a national consortium campaigning to provide fully accessible toilet facilities), the facility is the only one of its kind in the city.

Where to find us

Shopmobility is located at Falcon Gallery Car Park, level 2. The Falcon Gallery Car Park can be accessed from Millburn Road, next to Morrison’s. Disabled parking bays are located close to Shopmobility and near lifts within the car parks. 

T: 01463 717624

E: invshopmo@talktalkbusiness.net

For more information about Shopmobility please visit our Store page


Cashpoint machines are located by Subway (Clydesdale), KFC (Notemachine), RBS and Marks and Spencer's (Clydesdale Bank).

Lost & Found

Any lost property in the Centre is handed into our security office on the fifth floor above Ernest Jones, so try here first if you've lost something or give us a call on 01463 226457 and ask for lost property. Any lost property we find in the centre is kept here for one week before we hand it into the Police Station at Burnett Road.

Free Wi-fi

Free Wi-Fi is available for shoppers at Eastgate Centre through Inkspot. To access the service, check that Wi-Fi is enabled on your device and select 'Eastgate Free Wi-Fi' from the list of available networks and follow the simple registration process. Open your internet browser and Eastgate’s landing page should appear.

Car hire with Europcar

Explore the beautiful Scottish Highlands with car hire from Europcar. Located Falcon Square Entrance, Europcar hire will help make your travels a breeze.

If you would like to book a car hire please feel free to ask a colleague at our Europcar desk or call 0871 384 9950. You can also make a booking via Europcar website  www.europcar.co.uk/

Car valeting 

Come back to a gleaming vehicle after a day’s shopping at Eastgate Shopping Centre, thanks to The Car Wash Company – one of the largest eco-friendly car valeting operations. Prices range from £7.95 to £29.95.

Open from 9am to 5pm Mon-Sat, 10am-4pm Sun and Bank Holidays. Car valeting is located at Falcon Gallery Car Park level two and Eastgate Car Park level three. For more information about The Car Wash Company please visit our Store page 

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