What to Expect When You Visit

9 August 2021

With the relaxation of Coronavirus restrictions in Scotland, the health and safety of Eastgate's customers and employees continues to be our number one priority. Moving forward we want to continue to offer shoppers an enjoyable visit in a safe space whilst we all adjust to a new "normal".

Below is some information you may find useful when planning a visit to the Centre. Our outlook is one of positivity and excitement, and we look forward to welcoming shoppers back into a fully re-opened Shopping Centre. 

Opening Hours

Monday – Wednesday: 9:00 am – 5:30 pm, Thursday: 9:00 am – 7:00 pm, Friday & Saturday: 9:00 am – 5:30 pm, and Sunday: 11:00 am – 5:00 pm. Individual opening times for some stores and eateries may vary.

Centre Access

All customer entrances are open - High Street, Crown Road, Falcon Square, Millburn Road, Stephens Brae and Morrisons Supermarket link bridge. Access to the Centre is also available via both car parks - Eastgate and Falcon Gallery. 

All lifts are in operation, but a limit of four individuals or one household is still encouraged. Please prioritise space for pushchairs and disabled access. 

Car Parking

We have two car parks to choose from, Eastgate Car Park and Falcon Gallery Car Park. 

Eastgate Car Park is open Monday - Wednesday: 7:30 am - 7:00 pm, Thursday: 7:30 am - 8:00 pm, Friday & Saturday: 7:30 am - 7:00 pm, and Sunday: 9:00 am - 6:00 pm. Level 1 can be accessed from Millburn Road (turn left adjacent to Cinnamon Restaurant), and level 3 can be accessed from Crown Road (turn left off Millburn Road adjacent to M&S).

Falcon Gallery Car Park is open Monday - Sunday: 6:00 am - 9:00 pm and can be accessed from Millburn Road (turn right adjacent to Morrisons).

Face Masks

Anyone visiting Eastgate Shopping Centre must continue to wear a face mask - this is to protect yourself and others. We understand that some individuals may be exempt from wearing a face mask. For example, if you have a health condition or you are communicating with someone else who relies on lip-reading. If you have a reason for not wearing one, please cut out and use one of our exemption cards.

Social Distancing

We no longer ask customers to adhere to the one-way system and we have returned to our pre-Covid capacity levels. In this time of change, we ask everyone visiting Eastgate to treat fellow shoppers and staff with respect and please give each other a little bit of extra space as we all get used to this more relaxed approach.

Hand Hygiene

While visiting Eastgate, please sanitise or wash your hands regularly to keep yourself and others safe. Handwashing facilities are available in our public toilets and hand sanitisers can be found at all entrances and in the lift lobbies.

The public and accessible toilets, as well as our mother and baby rooms are all open. These can be found in the lower mall on level 3 (Falcon Gallery) and in the upper mall on level 5 (Eastgate).

Centre Cleaning

Our staff continue to work hard to ensure all shoppers feel safe when they visit Eastgate. With special attention focused on all touchpoints such as doors, handrails, pay machines, lift buttons and interiors, door entries, disabled entries, taps, toilet handles and hand dryers, we'll continue to maintain the enhanced cleaning regimes that we've had in place throughout the pandemic.

Customer Seating

Benches are available adjacent to H.Samuel, Joules, Fuel Juice Bar (one at the glass windows and one against the whisky barrel graphic), and The Entertainer.

If you have a question that has not been answered above, please use the contact form on our website and we will be able to help.

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