We're Getting Ready

20 April 2021

We would like to say a big thank you to everyone who has supported Eastgate Shopping Centre, visiting for essential supplies only, during these unprecedented times. However, we are delighted to announce that the Centre will reopen to all non-essential retail on Monday 26th April.

The health and safety of our customers and employees continues to be our number one priority, so we have several measures in place to keep you safe during your visit to Eastgate. These can be found below in more detail.

All of our retailers will be implementing their own health and safety procedures, so we encourage you to keep up-to-date with any changes by checking their websites and social media platforms.

OPENING HOURS - CENTRE

Monday – Wednesday: 9:00 am – 5:30 pm
Thursday: 9:00 am – 7:00 pm
Friday & Saturday: 9:00 am – 5:30 pm
Sunday: 11:00 am – 5:00 pm

Please Note: Individual opening times for some stores and eateries may vary.

OPENING HOURS – CAR PARKS

Eastgate Car Park
Monday - Wednesday: 7:30 am - 7:00 pm
Thursday: 7:30 am - 8:00 pm
Friday & Saturday: 7:30 am - 7:00 pm
Sunday: 9:00 am - 6:00 pm

Falcon Gallery Car Park
Monday - Sunday: 6:00 am - 9:00 pm

ENTRANCES & CUSTOMER NUMBERS

From Monday 26th April, all customer entrances will be open. These are as follows: High Street, Crown Road, Falcon Square, Millburn Road, Stephens Brae and Morrisons Supermarket link bridge. Access to the Centre will also be available via both car parks - Eastgate and Falcon Gallery. 

Stores will be limiting the number of customers allowed in at any one time and some stores will be operating an appointment system to avoid queues.  When queuing, please adhere to the 2-metre rule.

Where possible, we will be limiting the number of customers in the Centre at any one time to ensure social distancing can be adhered to. Our security and cleaning teams will be vigilant in observing crowd densities and advising accordingly.

EASTGATE ROADWAY

The Eastgate Roadway will remain in place to ensure both shoppers and retailers are operating in a safe environment.

When you visit the Centre, please use roundabouts for changing direction, follow arrows and one-way systems, use designated queue markings, and keep to the left at all times.

Guiding you where to stand and face, you'll spot floor stickers inside the lifts. A limit of two individuals (or one household) per lift remains in place.


ENHANCED CLEANING REGIME

The Centre is adhering to an enhanced cleaning regime, with special attention focused on all touchpoints such as doors, handrails, pay machines, lift buttons and interiors, door entries, disabled entries, taps, toilet handles and hand dryers.  


Hand sanitisers for public use can also be found at all entrances and in the lift lobbies.

PUBLIC TOILETS/FACILITIES

The public and accessible toilets, as well as our mother and baby rooms, will all be open from Monday 26th April. These can be found in the lower mall on level 3 (Falcon Gallery), and the upper mall on level 5 (Eastgate).


FACE COVERINGS

Face coverings remain an important part of stopping the spread of coronavirus and you need to wear one even if you have been vaccinated. Therefore, we kindly ask you to wear a covering during your entire visit to the Centre. This will help protect yourself and others.

We understand that some individuals may be exempt from wearing a face covering. For example, if you have a health condition or you are communicating with someone else who relies on lip-reading. If you have a reason for not wearing a face-covering during your visit to Eastgate, please cut out and use one of our exemption cards.

If you would like further clarification regarding the wearing of coverings, please head over to the Scottish Government website.

Take care and we look forward to welcoming you back!

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