Welcome Back - We've Missed You!

26 April 2021

The day when our non-essential stores are allowed to reopen has finally arrived! 

We are excited to welcome you back to Eastgate (we've missed you!) and ask that you continue to follow the latest Government guidelines when visiting the centre. The health and safety of our customers and employees continues to be our number one priority, so we have several measures in place to keep you safe during your visit to the Centre. 

These measures include a roadway system to support social distancing throughout the Centre, and an enhanced cleaning regime. The Centre uses a chemical that works unlike any other antimicrobial product - reapplied on all popular touch points every 28 days, it provides protection against germs and viruses for 30 days. ⁠

If you have any questions relating to the reopening of Eastgate, you should be able to find the answers below.

WHAT ARE YOUR OPENING TIMES?

Monday – Wednesday: 9:00 am – 5:30 pm
Thursday: 9:00 am – 7:00 pm
Friday & Saturday: 9:00 am – 5:30 pm
Sunday: 11:00 am – 5:00 pm

Please Note: Individual opening times for some stores and eateries may vary.

HOW DO I GET INTO THE CENTRE?

All customer entrances are open. These are as follows: High Street, Crown Road, Falcon Square, Millburn Road, Stephens Brae and Morrisons Supermarket link bridge. 

Access to the Centre is also available via both car parks - Eastgate and Falcon Gallery. 


WHERE CAN I PARK?

We have two car parks to choose from, Eastgate Car Park and Falcon Gallery Car Park. 

Eastgate Car Park
Monday - Wednesday: 7:30 am - 7:00 pm
Thursday: 7:30 am - 8:00 pm
Friday & Saturday: 7:30 am - 7:00 pm
Sunday: 9:00 am - 6:00 pm

Level 1 can be accessed from Millburn Road (turn left adjacent to Cinnamon Restaurant) Level 3 can be accessed from Crown Road (turn left off Millburn Road adjacent to M&S).

Falcon Gallery Car Park
Sunday: 6:00 am - 9:00 pm

Falcon Gallery Car Park can be accessed from Millburn Road (turn right adjacent to Morrisons).

HOW DO I PAY FOR PARKING?

You can pay by cash or card at our car park pay machines.

You'll find these in the following locations:

Phase 1 (Eastgate – Lift Lobbies)
1 x Level 1 (Card)
1 x level 3 (Cash)

Phase 1 (Eastgate – On the Mall adjacent to Ernest Jones)
2 x Level 4 (Card/Cash)

Phase 2 (Falcon Gallery - Main lift Lobby)
1 x Level 1 (Card)
2 x Level 2 (Card/Cash)

Phase 2 (Falcon Gallery - Glass Lobbies)
1 x Level 1 (Cash)
1 x Level 2 (Cash)

DO I NEED TO QUEUE FOR EACH STORE?

Stores will be limiting the number of customers allowed in at any one time. Some will also be operating an appointment system to avoid queues.  When queuing, please adhere to the 2-metre rule.

IS THERE A LIMIT ON HOW LONG I CAN SPEND IN THE CENTRE?

There is no limit applied to the amount of time you can spend in the Centre. However, please only stay for as long as necessary.

Where possible, we will be limiting the number of customers in the Centre at any one time to ensure social distancing can be adhered to. Our security and cleaning teams will be vigilant in observing crowd densities and advising accordingly.

IS CASH BEING ACCEPTED BY STORES?

Please check with individual stores for their safety measures. 

However, we expect many stores to prefer card payments.

CAN I MOVE FREELY AROUND THE CENTRE?

The centre has a one-way system in place. The Eastgate Roadway system is in place to ensure all shoppers and retailers are operating in a safe environment. Please use roundabouts for changing direction, follow arrows and one-way systems, use designated queue markings, and always keep to the left.


CAN I STAND AND TALK TO FRIENDS?

This is discouraged as it disrupts the flow of other customers using the Centre.  

Please arrange to meet them outside rather than in the malls.

CAN I USE THE LIFTS?

A limit of two individuals (or one household) per lift remains in place.

Guiding you where to stand and face, you will spot floor stickers inside the lifts.

ARE THE TOILETS OPEN?

The public and accessible toilets, as well as our mother and baby rooms, will all be open from Monday 26th April. These can be found in the lower mall on level 3 (Falcon Gallery), and the upper mall on level 5 (Eastgate).


DO YOU HAVE ANY PUBLIC SEATING? 

No, not at this time - all seating has temporarily been removed.

DO I NEED TO WEAR A FACE COVERING?

Face coverings remain an important part of stopping the spread of coronavirus and you need to wear one even if you have been vaccinated. Therefore, we kindly ask you to wear a covering during your entire visit to the Centre. This will help protect yourself and others.

We understand that some individuals may be exempt from wearing a face covering. For example, if you have a health condition or you are communicating with someone else who relies on lip-reading. If you have a reason for not wearing a face-covering during your visit to Eastgate, please cut out and use one of our exemption cards.

 If you would like further clarification regarding the wearing of coverings, please head over to the Scottish Government website.


DO YOU HAVE HAND SANITISERS AVAILABLE?

Yes, hand sanitisers for public use can be found at all entrances and in the lift lobbies. An enhanced cleaning regime is also in place throughout the Centre, with special attention focused on all touch points such as doors, handrails, pay machines, lift buttons and interiors, door entries, disabled entries, taps, toilet handles and hand dryers.


WHERE DO I GO IF I HAVE A PROBLEM OR QUESTION?

The Eastgate security team are always on hand to answer any questions or address any concerns.

For Centre Management and lost property, please use the call button on the car park pay machines. 


If your question has not been answered above, please use the contact form on our website and we will be able to help.

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