Fat Face at Eastgate has a vacancy for a Crew Team Leader

Permanent Part-time 24 hours

As Crew Team Leader you are part of the management team and will have a clearly defined set of roles and responsibilities to ensure the safe running of the store, managing the team and ensuring we always deliver the best service. Role Responsibilities • Always provide exceptional service utilising your knowledge to help our customers find the best products to suit them for in-store and multi-channel sales. • Resolving all customer issues effectively at store level in a timely and positive manner • Efficient and attentive service at the tills ¿ processing POS (point of sale transactions) and thanking customers. • Building loyalty and `Customers for Life¿ through opt-in at the POS. • Ability to delegate and demonstrate tasks to team members alongside the day-to-day running of the store. • Understand the commercial aspects of the retail business e.g., reading reports, analysing data and making decisions. • Ensure the stores is set to visual guidelines, contributing to company standards through product presentation, replenishment, store housekeeping and seasonal launches or sale setups. • Safeguard the business by ensuring full compliance with policy, procedure, loss prevention and health & safety in the absence of management. • Keeping up to date with company products, activity and promotions and implementing changes when required Proven ability to successfully lead a team; viewed as a leader among peers. • Experience in a customer service environment is essential. • Proven experience with POS management, daily banking procedures, and meeting deadlines. • Excellent interpersonal, organisation and communication skills. • Collaborative and positive can-do attitude, demonstrating confidence in taking the initiative and working under own direction. • Ability to work productively in a high-pressure environment, quickly learning new tasks and commits information to memory. • Team player – embracing every opportunity to be part of what’s going on. • Great time management. • Demonstrates passionate commitment to the brand

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